How do AI copilots reduce support tickets?

AI copilots guide users in real time, answer common questions, and automate onboarding—reducing the need for support tickets.

What’s the difference between an AI chatbot and a copilot?

A copilot can guide, automate, and execute tasks in-app, while a chatbot only answers questions.

Use agentic platforms like Touchstage that support tenant isolation, role-based access, and prompt injection prevention.

The hidden complexity of auth, tenant isolation, and execution layers. The "30 small things" that kill velocity.

Defining "policy-bound" tickets. The deterministic workflow: Intent -> Policy -> Execution -> Log.

The psychology of friction. Comparing Pendo/WalkMe (tooltips) vs. Touchstage (execution). The CI/CD pipeline example.

Tenant-scoped OAuth, step-scoped tokens, and fail-closed policies. Explaining the "proxy" architecture that keeps data safe.

Chatbots = FAQ with vibes. Copilots = State changes. The future where UI collapses into conversation + smart surfaces.